When it comes to protecting your home, few things are as important as the roof over your head. Whether you’re repairing storm damage, replacing an old roof or building from scratch, choosing the right professional for the job is vital. A roof that’s properly installed and maintained can last for decades, so it’s worth taking the time to find a contractor you can trust.
Before you sign any contracts or commit to a project, there are a few key questions you should ask. These will help you make an informed decision and avoid potential pitfalls.
Here are the three essential questions to ask your roof contractor before getting started.
1. Are You Licensed and Insured?
The first and most important question to ask any roof contractor is whether they are fully licensed and insured. In Australia, roofing work often requires specific qualifications and licensing depending on the state or territory. For example, in New South Wales, roofing contractors must be licensed through NSW Fair Trading, while in Victoria, registration with the Victorian Building Authority is required for domestic building work.
Insurance is just as crucial. Your contractor should carry public liability insurance and workers compensation. Public liability insurance protects you if property damage or injury occurs during the job. Workers compensation covers their employees in case of injury on your property. Without these, you could be liable for damages or medical costs.
Ask for documentation and verify the information with the relevant authorities if needed. A reputable contractor will not hesitate to provide proof of credentials. This simple step can save you from serious legal and financial consequences down the track.
2. What Is Included in Your Quote?
Not all quotes are created equal. When reviewing estimates, it’s important to understand exactly what is included in the price. Does it cover materials, labour, removal of the old roof and site clean-up? Are there potential extra charges for unforeseen issues like structural repairs or asbestos removal?
Some contractors may offer what appears to be a lower quote only to add extra charges as the job progresses. To avoid this, ask for a detailed written quote outlining all aspects of the work. This should include the type and brand of materials being used, timelines for completion and warranty information.
It’s also worth asking whether the contractor will be using subcontractors or doing the work themselves. If subcontractors are involved, confirm that they are also qualified and insured. Clear, upfront communication helps prevent confusion or disputes later on.
3. What Experience Do You Have With This Type of Roofing?
Every roof is different, and experience matters. Ask your roof contractor about their specific experience with the type of roofing material you’ve chosen. Whether it’s tile, metal, slate or shingles, each material requires different techniques and skills.
If you’re dealing with an older or heritage-listed home, you may need someone who understands traditional roofing methods and council requirements. For new builds or modern designs, experience with newer materials and installation methods is valuable.
Ask to see examples of past projects similar to yours and, if possible, speak to previous clients. A contractor who is confident in their work will be happy to provide references or show photos. You should also check online reviews and ratings to get a broader picture of their reputation.
Choosing someone with proven experience gives you peace of mind that the job will be done properly the first time.
Making the Right Choice
Hiring the right roof contractor is not just about price. It’s about trust, communication and confidence in their ability to deliver quality work. These three questions are a solid starting point but don’t hesitate to ask more. Find out about their warranties, timelines, safety practices and how they handle unexpected challenges.
A professional contractor should be willing to answer all your questions clearly and respectfully. If you feel rushed or pressured, that’s a red flag. You should never feel obligated to go ahead with a contractor until you’re completely comfortable with your choice.
Your roof is one of the most critical parts of your home, protecting you from the elements and helping to maintain energy efficiency. It also adds value, improves comfort and plays a big role in your property’s overall appearance. That’s why it’s important to choose a roof contractor who is reliable, experienced and transparent. By asking whether they are licensed and insured, understanding what’s included in their quote and learning about their experience with your type of roofing, you put yourself in a strong position to make a smart decision.
Take the time to do your research and don’t be afraid to walk away if something doesn’t feel right. Trust your instincts and look for someone who communicates clearly and respects your concerns. A solid roof starts with a solid partnership and asking the right questions is the first step toward ensuring a successful outcome.
